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- The complaint was eventually rejected due owo the player’s non-communication.
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The player from Australia has experienced a technical kłopot while playing auto Roulette. The player from Switzerland has requested a withdrawal less than two weeks prior owo submitting this complaint. The player is likely paid but stopped responding to the complaint.
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Unfortunately, due to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Australia had her winnings cancelled żeby HellSpin Casino after she submitted a withdrawal request, due owo allegedly betting a larger amount than państwa permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to go through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded to our communication efforts. As the casino państwa operating without a valid license and didn’t refer jest to any ADR service, we had been unable to resolve the issue.